Haloitsm Demo

– The technician resolves the issue, clicks Resolve , and the bot asks the user to confirm satisfaction. A CSAT (Customer Satisfaction) survey pops up instantly.

| Step | What you do | What you see | |------|-------------|--------------| | | Click Service Catalog → “Request New Laptop” | A beautifully designed card layout with filters (department, priority, cost centre). | | 2️⃣ | Fill out the form (choose model, OS, accessories). | Dynamic field validation : selecting “MacBook Pro” disables the “Windows OS” dropdown and auto‑calculates cost. | | 3️⃣ | Submit → Request ID appears. | Real‑time workflow : The request instantly appears in the “Pending Approval” queue for the manager role. | | 4️⃣ | Manager clicks Approve → Automation triggers a Power Automate flow that creates a provisioning ticket in Microsoft Endpoint Manager. | Zero‑touch fulfillment : The request status flips to “In Progress” without any manual hand‑off. |

The “What‑If” simulation button lets you toggle cost‑impact analysis (e.g., “Add 2‑year warranty?”) and see the updated budget line instantly. haloitsm demo

– The incident is routed based on skill‑matrix (e.g., “Printer – Tier 1”).

Published: April 10 2026 | By , Senior ITSM Analyst – The technician resolves the issue, clicks Resolve

Used by McLaren to manage high-speed data and service requests. Book a HaloITSM Demo | HALO

"We need visibility!" her CTO shouted from across the hall. "Who is working on what? Why is the server at 99% capacity?" | | 2️⃣ | Fill out the form

| 2022 | 2026 | |------|------| | – ITIL v3 processes dominate. | Experience‑centric – AI‑driven chat, self‑service, and outcome‑based SLAs. | | Heavy on on‑prem servers. | Cloud‑first with zero‑touch provisioning. | | Manual reporting & dashboards. | Real‑time analytics, predictive insights, and embedded Power BI. |

The HaloITSM demo showcases an all-in-one, ITIL-aligned platform designed to modernize service management by unifying ticketing, asset tracking, and AI-driven automation into a single workspace. Primarily aimed at enterprises seeking an alternative to complex legacy systems like ServiceNow, the demo highlights how the platform reduces operational "chaos" through intuitive workflows and low-code customization. Key Demo Highlights Intuitive Interface: The platform features a fast, colorful, and widget-driven UI designed for high scannability. A central dashboard provides immediate visibility into ticket statuses, team workloads, and service outages. Self-Service Portal: A major demo focus is the end-user portal, which uses a prominent search bar and a categorical service catalog to promote "ticket deflection" by helping users find knowledge base articles independently. Halo AI Integration: Native AI capabilities, included without extra add-on costs, demonstrate automated ticket triaging, incident categorization, sentiment analysis, and virtual agent chatbots. Reactive Forms & Workflows: The demo often illustrates "reactive" forms where fields dynamically appear or disappear based on user input (e.g., selecting "Hardware" reveals specific printer or laptop fields). Asset & Lifecycle Management: The demo typically covers integrated asset discovery and CMDB (Configuration Management Database), allowing teams to track hardware from procurement to retirement. Service Capabilities 13 sites Excalibur Data Systems | HaloITSM | Demo Overview Feb 25, 2023 —