: Used to re-verify identity when changing devices, switching SIM cards, or resetting passwords. How to Activate Biometrics
: Previously used as an additional layer of security, though recent updates suggest it may be disabled as a standard login option. Key Use Cases
: The primary biometric login method. Users authenticate with a "selfie" that uses liveness detection to prevent fraud. nequi biometrics
Sending a small amount to a friend for coffee might just need a PIN. But for larger transfers, paying a credit card bill, or withdrawing cash at a "Corresponsal" (partner store), Nequi requires facial recognition . This ensures that even if someone steals your phone and guesses your 4-digit PIN, they cannot drain your account.
Nequi uses , not just photo matching. When you hold your phone up for a transaction, the app doesn't just take a picture. It asks you to blink, turn your head, or simply looks for micro-movements. This prevents fraudsters from holding up a photo or a video on another screen to trick the system. : Used to re-verify identity when changing devices,
When a new user signs up, Nequi doesn’t just ask for an ID number. It uses facial biometrics —via the phone’s camera—to match the user’s live image with the photo on their government-issued ID (Cédula). This prevents identity theft and synthetic fraud before an account is even created.
: Allows for quick authentication using the device's built-in fingerprint reader. Users authenticate with a "selfie" that uses liveness
For further assistance, you can use the Nequi Help Center or contact their support directly through the in-app chat feature. Colombia's Nequi debuts facial biometric authentication