Unresolved technical issues (e.g., missing exam results due to mail delivery failure) can be escalated to the (IT officer) of the respective faculty.
Employees using the legacy system must configure desktop clients (Outlook, Thunderbird, Apple Mail) with: uni heidelberg email
Email at Heidelberg is subject to both German federal and Baden-Württemberg state laws: Unresolved technical issues (e
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| Problem | Solution | | :--- | :--- | | "Login failed" after password change | Wait 10 minutes for AD replication; clear browser cache. | | Emails not arriving | Check spam folder; verify forwarding rules; check quota. | | MFA token not accepted | Ensure phone time is NTP-synced; use backup code. | | Cannot send from Outlook app | Ensure SMTP authentication is enabled and port 587 is used. | | Alumni needs old emails | Must have exported PST/EML before account deletion. | | | MFA token not accepted | Ensure