Freshworks

A modern IT Service Management (ITSM) solution designed to simplify internal employee support and asset management.

A conversational engagement tool that enables real-time messaging with customers across web, mobile, and social apps. The Freddy AI Revolution

Freshworks has built its reputation on four flagship pillars that cover the entire customer and employee lifecycle: freshworks

At the heart of the modern Freshworks experience is Freddy AI , the company's native generative AI engine. Unlike generic AI integrations, Freddy is use-case driven, combining large language models (LLMs) with domain-specific data to solve actual business problems. Key AI capabilities include:

A recent (April 2026) analyst report from TipRanks highlighting stabilized sales performance and internal revenue goals heading into fiscal year 2026. A modern IT Service Management (ITSM) solution designed

Best practices to create solution articles - Freshservice Support

Freshworks competes with other customer support software providers, including: Unlike generic AI integrations, Freddy is use-case driven,

Freshworks targets businesses of all sizes, from small and medium-sized businesses (SMBs) to large enterprises. The company's products are used by a range of industries, including e-commerce, healthcare, finance, and education.

Some of the key features of Freshworks' products include: