|work| — Leap.chola.murugappa

October 26, 2023 Subject: Analysis of the "LEAP" Digital Lending Initiative under the Murugappa Group umbrella.

The platform uses algorithm-based credit scoring. This data-driven approach has helped in better risk assessment, leading to stable asset quality (lower Non-Performing Assets or NPAs) compared to peers relying solely on manual verification. leap.chola.murugappa

Launched as a part of Chola's "phygital" transformation strategy, LEAP serves as the digital backbone for the company’s massive retail lending operations across India. October 26, 2023 Subject: Analysis of the "LEAP"

The Murugappa Group is known for its conservative financial prudence and strong ethical standards. The LEAP platform aligns with this ethos by: Launched as a part of Chola's "phygital" transformation

To help you further, could you clarify:

is Chola’s proprietary digital lending ecosystem. It is not merely a customer-facing app but an end-to-end enterprise solution that integrates various stakeholders—customers, dealers, vendors, and credit bureaus—into a single digital loop.

| Feature | Functionality | Benefit | | :--- | :--- | :--- | | | Sales officers use tablets/mobile apps for on-field loan applications. | Real-time data entry and instant eligibility checks. | | Automated Underwriting | Integration with credit bureaus and GST/data aggregators for instant analysis. | Reduced manual bias and faster decision-making. | | e-KYC & e-Sign | Paperless identity verification using Aadhaar and DigiLocker. | Elimination of document fraud and faster onboarding. | | Loan Management System (LMS) | Automated repayment schedules and collection tracking. | Operational efficiency in post-disbursement management. |