[exclusive] | Quadient Bug Fixes

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Quadient Bug Fixes: Recent Resolutions & Known Issue Patches This document outlines recent and notable bug fixes across the Quadient ecosystem (Quadient Inspire, Quadient iX-Series, Quadient Accounts Payable, and Quadient Customer Communications Management). Fixes are grouped by module/impact. 1. Quadient Inspire (Designer / Interactive / Scaler) Latest Patch Highlights (v2024.x – 2025.x) | Bug ID | Area | Issue | Fix | |--------|------|-------|-----| | INSP-24567 | Designer (Layout) | Text overflow in dynamic tables when using justified alignment | Corrected line-break calculation for justified text; overflow now wraps properly. | | INSP-25102 | Interactive (Web Forms) | Dropdown lists failed to populate on iOS Safari (webview) | Resolved JavaScript event handler conflict; now loads on all WebKit browsers. | | INSP-23891 | Scaler (Output) | PDF/A-1b compliance failed when merging images with ICC profiles | Refactored color space conversion; metadata now preserves PDF/A compliance. | | INSP-26014 | Data Mapper | Null value in JSON array caused entire branch to abort mapping | Added safe navigation operator; nulls now skip gracefully with configurable default. | Previously Fixed (2024)

INSP-22340 – Variables inside repeat regions in HTML5 output incorrectly retained previous loop values. INSP-23001 – Email attachments over 10 MB in Scaler campaigns would silently fail (timeout increased + chunked upload).

2. Quadient Accounts Payable (AP) | Fix | Module | Description | |-----|--------|-------------| | AP-1021 | Invoice Capture | OCR extraction failed for German "Rechnungsnummer" when placed after a QR code. Fixed regex weighting. | | AP-1098 | Approval Workflow | Duplicate email notifications sent when approver group had delegate rules. Resolved caching of delegate list. | | AP-1133 | ERP Connector (SAP) | PO line matching error when quantity had more than 3 decimal places. Now rounds to SAP-specified decimals. | 3. Quadient iX-Series (Mailing & Shipping) | Fix | System | Symptom | Resolution | |-----|--------|---------|-------------| | IX-558 | iX-5 | "Scale communication error" when auto-taring heavy envelopes (>150g) | Adjusted polling timeout and noise filtering on serial interface. | | IX-572 | iX-7 | LAN sleep mode prevented wake-on-LAN for remote rate updates | Firmware fix: keeps minimal network stack active during sleep. | | IX-590 | Postal Rate DB | Canada Post 2025 rate changes failed to apply on some iX-3 units | Corrected rate table checksum validation. | 4. Quadient CCM Cloud (SaaS) | Bug ID | Component | Issue | Status | |--------|-----------|-------|--------| | CCM-893 | Template Studio | Undo operation in responsive design mode corrupted breakpoint styles | Fixed in v2025.02 (undo history now captures breakpoint context). | | CCM-902 | Delivery Tracking | Bounced emails incorrectly marked as "Opened" due to tracking pixel pre-fetch by antivirus gateways | Added bounce detection heuristic (SMTP code + retry interval). | quadient bug fixes

How to Apply These Fixes

Inspire on-premise: Download patches from the Quadient Customer Portal → Software Downloads → Inspire → Latest Hotfix. iX-Series: Use the built-in Settings > Maintenance > Update (requires active Quadient Care contract). AP & CCM Cloud: Fixes are applied automatically during quarterly release windows (check your instance’s Release Notes under Admin → System Updates).

Reporting New Bugs Quadient recommends: There are some possible reasons why the machine

Capture logs (Inspire: %TEMP%\InspireLogs ; iX-Series: Diagnostic Report via USB). Open a case at Quadient Support with:

Exact error message Steps to reproduce Workaround (if any)

Known Issues Still Under Investigation (as of April 2025) | ID | Product | Issue | Workaround | |----|---------|-------|-------------| | INSP-27100 | Inspire Scaler | Intermittent font fallback failure for Vietnamese diacritics in PDF output | Embed full Arial Unicode MS or use OpenType font with Vietnamese support. | | AP-1176 | AP Automation | Some Xero integration batch reconciliations skip tax amounts if invoice date is weekend | Manual recalc of tax or delay batch run to next business day. | After creating the

For a complete list of fixes by version, download the detailed Quadient_Bugfix_Changelog.xlsx from the support portal or ask your Quadient Customer Success Manager.

Quadient software maintains a rigorous update cycle to ensure its platforms—like Inspire Flex, Impress , and Accounts Payable (AP) Automation —remain secure, compliant, and efficient. Staying current with bug fixes is critical for preventing communication errors, ensuring data security, and maintaining high productivity. Recent Bug Fixes and Performance Enhancements Quadient regularly releases patches that address specific user-reported issues and underlying system stability. S.M.A.R.T. Mailing Solutions (v1.28.7 and earlier) : Recent updates have restored critical functions like UPS Access Point email handling and fixed UI display issues where default packaging types were not correctly assigned to carrier services. User Interface (UI) Stabilisation : Developers have resolved address book modal refresh issues and enforced stricter validation for new Ship-From addresses , including mandatory zip codes and phone number format checks. Quadient AP Automation : The AP platform (formerly Beanworks) continues to receive monthly updates, with the latest fixes in early 2026 focusing on currency standardization and improving page responsiveness when managing large user groups. The Impact of Staying Updated Beyond fixing errors, Quadient's upgrade path introduces significant technological advancements. What's New: Inspire R17 - Quadient