“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. ‘To know all is to forgive all.’”
This section moves into the "influence" aspect, teaching negotiation and persuasion tactics. how to win friends and influence people 1936 edition
This section is aimed at managers, parents, and leaders who must correct mistakes while maintaining morale. “Instead of condemning people, let’s try to understand