Trengo — Controlhippo Vs

Has shifted toward a sophisticated AI-first model. Its AI HelpMate can automatically resolve up to 80% of routine inquiries, and AI Journeys allow for complex, no-code automated workflows across 70+ languages. 3. WhatsApp Capabilities

❌ Expensive with 3+ agents (per user + channel fees) ❌ WhatsApp is treated as "just another channel" – no bulk campaign tools ❌ Slower to set up WhatsApp (Meta verification required)

Note: Pricing and features change frequently. Always check official websites for current plans and WhatsApp API availability in your region.

When choosing between the two, consider the following:

(for WhatsApp campaigns). Trengo is better for standard support SLAs.

Syntax:

Each line should contain one tuple of the form '<current state> <current symbol> <new symbol> <direction> <new state>'.
You can use any number or word for <current state> and <new state>, eg. 10, a, state1. State labels are case-sensitive.
You can use almost any character for <current symbol> and <new symbol>, or '_' to represent blank (space). Symbols are case-sensitive.
You can't use ';', '*', '_' or whitespace as symbols.
<direction> should be 'l', 'r' or '*', denoting 'move left', 'move right' or 'do not move', respectively.
Anything after a ';' is a comment and is ignored.
The machine halts when it reaches any state starting with 'halt', eg. halt, halt-accept.

Also:

'*' can be used as a wildcard in <current symbol> or <current state> to match any character or state.
'*' can be used in <new symbol> or <new state> to mean 'no change'.
'!' can be used at the end of a line to set a breakpoint, eg '1 a b r 2 !'. The machine will automatically pause after executing this line.
You can specify the starting position for the head using '*' in the initial input.