A cloud-based platform that replaces traditional PBX systems with VoIP technology. Accessible via mobile and desktop apps, it provides features like IVR (Interactive Voice Response) , call recording, and virtual numbers without the need for expensive hardware.
Today, the continues as they pioneer GenAI-based provisioning and intelligent data ecosystems, turning a network of towers into a network of code.
The software story began simply. Long before the complex AI suites of today, there was the Airtel Thanks app. It started as a basic tool for checking balances and recharges. Over time, through constant iteration by Airtel’s growing engineering team, it evolved into a , allowing customers to manage mobile, fiber, and DTH services without ever needing to call a support center. The Internal Revolution: Scaling Up airtel software
Behind the scenes, Airtel’s software needs were massive. To manage its vast network, the company built internal platforms capable of handling . By the mid-2020s, Airtel was processing a staggering 2 trillion transactions daily across 10,000 physical servers—making it one of the largest private clouds in India. The Birth of Xtelify and Airtel Cloud
Airtel Software is a critical component of Airtel's operations, enabling the company to manage and optimize its network infrastructure, improve customer experience, and provide innovative services. The software solutions have various features, such as real-time monitoring, data analytics, automation, security, and scalability, which provide numerous benefits, including improved network performance, enhanced customer experience, increased efficiency, reduced financial losses, and competitive advantage. A cloud-based platform that replaces traditional PBX systems
Airtel’s software strategy is built on three pillars:
In 2025, Airtel decided to share its homegrown success with the world. Through its subsidiary , it launched: The software story began simply
A leading platform in India that powers nearly 70% of all connected cars in the country, providing real-time data and smart connectivity for automated industries. Consumer Software Ecosystem