Fortigate Web Rating Override Not Working __exclusive__

“It’s like the override doesn’t exist,” he muttered.

Creating the override only re-categorizes the site. You must still ensure the Web Filter Profile applied to your firewall policy is configured to allow or block that specific new category.

Here is a troubleshooting guide structured to resolve the issue, ordered from the most common causes to the more complex ones. fortigate web rating override not working

The scenario of a FortiGate Web Rating Override failing is a common troubleshooting "war story" for network administrators. When an override is configured but the site remains blocked (or improperly allowed), the issue usually stems from hidden technical nuances like caching, inspection modes, or specific version bugs. The "War Story": Why Overrides Often Fail Imagine an administrator needs to allow a specific site (e.g.,

Toggle it , click Apply , then toggle it back On and click Apply again. Wait approximately 15 minutes for the changes to propagate. 2. Verify the URL and Category in CLI “It’s like the override doesn’t exist,” he muttered

# Enable debug output for web filtering diagnose debug application urlfilter -1 diagnose debug enable

Web filtering is applied after the firewall policy allows the traffic. However, if the traffic is blocked by a different security feature (like Application Control or Antivirus) before the Web Filter profile is processed, the override will never trigger. Here is a troubleshooting guide structured to resolve

action: accept – reason: static-url-filter

set ovrd-permit – wait, no. That wasn't the issue.

If the above steps do not work, use the CLI debug commands to see exactly what the FortiGate "sees" when the user accesses the site.

Marcus didn’t close his laptop that night. He wrote a sticky note on his monitor: