| Audience | Use‑Case | |----------|----------| | | Showcase a proven, data‑driven transformation model for scaling across the network. | | Branch managers | Provide a step‑by‑step playbook: goals → team → sprint → metrics. | | Fintech partners | Illustrate a real‑world integration scenario (core banking ↔ CRM ↔ loan engine). | | Training workshops | Turn each sprint into a learning module on change management, agile, and customer experience. | | Internal newsletters | Celebrate the team’s success, reinforcing a culture of innovation. |
| Team Member | Role | Key Contribution | |-------------|------|-------------------| | (Branch Manager) | Project Sponsor | Set priorities, secured budget, championed change | | Rohit Mehta (IT Lead) | Architecture & Integration | Designed the micro‑services platform linking core banking, CRM, and loan engine | | Neha Gupta (Operations Lead) | Process Redesign | Mapped “as‑is” to “to‑be” processes, introduced self‑service kiosks | | Amit Singh (Data Analyst) | Insight Engine | Built a 360° customer view and predictive cross‑sell models | | Lakshmi Rao (Customer Experience) | Front‑line Training | Created “digital ambassador” program for staff and customers | sbi0185
Beyond numbers, the branch saw :
| KPI | Baseline (Pre‑SBI0185) | After 12 Months | |-----|------------------------|-----------------| | | 28 min | 4 min | | Loan‑Approval Cycle | 4‑5 days | 22 hrs | | Customer Data Consolidation | 3 separate systems | Single 360° view | | Cross‑Sell Conversion | 8 % | 13 % (+5 pp) | | Net Promoter Score (NPS) | 62 | 78 | | Branch Revenue Growth | ₹1.2 cr | ₹1.8 cr (+50 %) | | Audience | Use‑Case | |----------|----------| | |
“By the end of 12 months, Kashipur will be a fully digitised, data‑driven branch where customers spend less time waiting and more time achieving their financial goals.” | | Training workshops | Turn each sprint