Built using Voiceflow's visual logic, Tico adapts based on user responses; for instance, if a user indicates they aren't ready to book, the bot shifts its approach naturally.
is Voiceflow’s flagship AI customer support agent. It was originally built by the Voiceflow team to handle their own support tickets, eventually resolving 97% of them without human intervention. 🛠️ The Tico Framework
Voiceflow integrated Tico directly into the canvas to act as a "co-pilot" for conversation designers. voiceflow tico
Whether you are a developer looking for a helper or an enterprise building a customer support bot, understanding Tico is key to mastering Voiceflow.
Tico pulls information directly from curated documentation and help articles to provide accurate, real-time answers. How to Build an Agent Like Tico Built using Voiceflow's visual logic, Tico adapts based
: Combine AI reasoning with hard-coded logic for reliability. 3. Implement Advanced Search (Tico 2.0) The Tico 2.0 Template uses a multi-LLM architecture:
Tico is an AI agent designed to handle high volumes of customer interactions, specifically for and FAQ automation . It was developed to solve a common enterprise problem: support teams being overwhelmed by repetitive questions that distract from high-value tasks. How to Build an Agent Like Tico :
Hi Tico: Hello! I'm Tico, your assistant. How can I help? User: What's your name? Tico: I'm Tico, built on Voiceflow. Need help with anything specific?
: Review Analytics and call recordings to find where the agent gets stuck.
Tico excels at answering "Where is my order?" or "How do I reset my password?" by pulling answers instantly from a company database or help center.