[extra Quality] - Mysasktel

[Your Name/Student ID] Institution: [Your University] Course: [Course Name, e.g., COMM 280 – Digital User Experience] Date: [Current Date]

: Monitor real-time daily data and text usage, upgrade devices, and change plans or add-ons.

As digital transformation reshapes customer service, regional telecommunications providers face unique challenges in balancing feature-rich self-service portals with accessibility and reliability. This paper examines , the online account management system for SaskTel, Saskatchewan’s primary telecommunications carrier. It analyzes the portal’s core functionalities, user interface (UI) design principles, security measures, and overall user experience (UX). The findings indicate that MySaskTel successfully integrates essential billing, support, and service management tools tailored to a provincial user base. However, opportunities exist in mobile responsiveness and real-time chat support. This case study offers insights applicable to other regional utility and telecom providers. mysasktel

MySaskTel succeeds as a rather than an award-winning UX design. Its strength lies in deep integration with SaskTel’s legacy billing system – users see real-time changes when they upgrade services. Compared to Telus’s “My Telus” portal, MySaskTel lacks AI chatbots or predictive usage alerts but compensates with straightforward, no-animation layouts ideal for older or rural users with slower connections.

Check real-time data and text usage, upgrade your device, or change your mobility plan and add-ons. Prepaid users can also top up their accounts directly. This case study offers insights applicable to other

This study uses a qualitative feature analysis combined with heuristic evaluation based on Nielsen’s (1994) ten usability principles. Data was collected through:

: Available as a web portal and a mobile app on the Apple App Store and Google Play . download PDF invoices

: View and pay your eBILL online, check payment history, and set up automatic payments.

This paper addresses three research questions:

Based on our analysis of Mysasktel, we recommend the following:

| Module | Functions | |--------|-----------| | | View current balance, download PDF invoices, payment history, auto-pay setup | | Usage | Data consumption (daily/monthly), call logs, text usage (postpaid only) | | Services | Add/remove call features (call waiting, voicemail), change internet speed tiers, manage maxTV recordings | | Support | Submit trouble tickets, schedule technician visits, access modem reset |