Open the downloaded .exe (Windows) or .dmg (Mac) file and follow the on-screen installation prompts.
: If it's your first time, download the GoToAssist Opener.exe (Windows) or the equivalent Mac package and run the installer. download gotoassist expert
You do send the technician installer to customers. Instead: Open the downloaded
A stable broadband connection (1Mbps+ recommended). For macOS: OS: macOS 10.15 (Catalina) or higher. download gotoassist expert
Before you download, ensure your hardware and software are ready for the task. For Windows: Windows 10 or 11 (32-bit or 64-bit). Browser: Chrome, Firefox, or Microsoft Edge.
GoTo Resolve is the newer, all-in-one platform that includes GoToAssist’s remote support features plus RMM (Remote Monitoring and Management) and ticketing.