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| Item | Details | |------|----------| | | C2201 | | Typical Category | Transaction‑related error / compliance flag | | Where you’ll see it | On the transaction receipt, in the online tracking portal, or in the “Error/Status” field of the Western Union app or website | | General Meaning | The system has identified a potential issue with the money transfer that requires additional verification or action before the funds can be released to the beneficiary. It is not a permanent “failure” code; it simply signals that the transfer is on hold pending clarification. | western union code c2201
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A C2201 is essentially a “hold for review” status. It does not mean the transfer is rejected; it just needs clarification. | Learn more Copy Creating a public link
| Possible Trigger | Explanation | |------------------|-------------| | | The name, address, or identification details entered for the sender or beneficiary do not match the documents on file. | | High‑risk or unusually large amount | The transaction size exceeds the normal daily/weekly limits for the account or falls into a high‑risk tier that requires extra scrutiny. | | Suspicious activity patterns | The system’s fraud‑detection algorithms flag the transfer because it resembles a pattern associated with money‑laundering, structuring, or other illicit activity. | | Regulatory compliance check | Local or international AML (Anti‑Money‑Laundering) rules demand additional documentation (e.g., source‑of‑funds proof). | | Inconsistent payment method | The funding source (bank account, credit card, cash) does not align with the selected payout method (bank deposit, cash pickup). | | Incorrect or missing reference | The “MTCN reference” or purpose‑of‑payment field is blank, ambiguous, or contains prohibited keywords. |
| Channel | Details | |---------|----------| | | 1‑800‑WESTERN (1‑800‑937‑8376) – 24 h/7 d | | Online Support | https://www.westernunion.com/us/en/contact-us.html – Live chat or email form | | In‑Person | Any Western Union agent location – bring receipt & ID | | Social Media | Twitter: @WesternUnion (DMs for quick triage) | | Escalation | If the issue isn’t resolved within 5 business days, ask to speak with a Compliance Supervisor or file a formal complaint via the Consumer Financial Protection Bureau (CFPB) or your local regulator. |
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